Delivery Information

UK Mainland Delivery

We offer free of charge delivery on our Artworks that are over £300 in the UK mainland, with the exception of large artworks framed behind glass and sculpture (cost specified in the product description).

For Artworks under £300 delivery will be charged at £15.00

Collection from our Bespoke One studio in Ruthin is free of charge.

Delivery of fabric to the UK Mainland is £15

Collection from our Bespoke One studio in Ruthin is free of charge.

You are welcome to collect your furniture, wall panel or flooring order in person from our studio near Ruthin, North Wales. We are also of course happy to help you arrange a courier delivery. Delivery costs will vary depending on location and the size of the item so please contact us before ordering to ask for an estimated cost. We will ensure that your order is well packaged ready for dispatch.

For furniture commissions there is around a 4 - 6 week lead time.

Our artworks and fabrics can be delivered within 5 to 10 working days, often sooner. Many of our furniture products are custom made and so we will specify the lead time in each product description.

If you require your selected item/s sooner, please contact us so we can speak directly with you to establish and confirm your requirements….we always try to help.

If we cannot source certain items due to our suppliers being out of stock, we will notify you immediately and issue you with a full refund.

Absolutely. If you collect from the studio there is no delivery charge. Please contact us beforehand to check when your order will be ready for collection.

07539 290249

info@bespokeone.co.uk

Studio Address:

The Old School House

Wrexham Road

Llanfair-Dyffryn-Clwyd

Ruthin

LL15 2RU

International Shipping

We are more than happy to deliver pieces of artwork abroad. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. In order to arrange an overseas delivery, please contact us via info@bespokeone.co.uk or call us on +44 (0) 7539 290249 so we can discuss your specific requirements. Please note, if there are import duties payable, these must be paid by you the recipient. 

* We do not currently deliver furniture and splashbacks/panels internationally.

Installation

Yes, we can install and hang pictures, wall panels and splashbacks. The cost is dependent on where you are located if not in our region along with the time required. Please contact us for a quote before ordering info@bespokeone.co.uk

If it is a more bespoke project where we are revamping a larger area or room for you then we can install the items and will inform you of the cost when we discuss the project with you and finalise the requirements.

Returns

We will happily accept returns if your item arrives and is unfortunately not suitable. Please ensure that you retain the packaging and let us know within 14 days maximum of receiving it. Please return it to us in the condition you received it and we will issue a refund immediately upon its return.

Still need help? Send us a note.